Agent guide: Withdraw

Prerequisites

🚨 Enrollment Fee Required:

Before you can withdraw funds or use any FinFlo agent features, you must pay a one-time enrollment fee of UGX 35,000.

This fee activates your agent account
You'll be prompted to pay when you first log in
Payment is made via Mobile Money
Once paid, all agent features become available

You cannot withdraw funds or perform any transactions until the enrollment fee is paid.

Overview

As a FinFlo agent, you can withdraw money from your account to your Mobile Money or Bank Account. This guide explains how to withdraw funds, the different balance types available, and withdrawal limits.

💡 Note: You can only withdraw funds after your enrollment fee has been paid and your account is activated. You also need to have sufficient balance (earnings or capital) to withdraw.

Understanding Your Balances

As an agent, you have two types of balances you can withdraw from:

💰 Capital Balance

Source: From Cash In transactions

This is your float balance (working capital) that you use for customer transactions. You can withdraw this if you have excess capital.

📈 Earnings Balance

Source: From commissions earned

This is the money you've earned from commissions on customer transactions. This is your profit that you can withdraw.

💡 Which Balance Should You Withdraw?

Capital Balance: Use when you have excess float that you don't need for operations
Earnings Balance: Use to withdraw your commission earnings (recommended for regular withdrawals)

Withdrawal Limits

⚠️ Withdrawal Limits:

Minimum per withdrawal: UGX 20,000
Maximum per withdrawal: UGX 5,000,000
Daily limit: UGX 10,000,000
Daily limit resets: At midnight (00:00)

📊 Daily Limit Tracking:

The app shows you how much you've withdrawn today and how much remains. You cannot withdraw more than the daily limit in a 24-hour period.

Setting Up Withdrawal Accounts

1

Add Withdrawal Account

Before you can withdraw, you need to add at least one withdrawal account. Go to Manage Accounts or Withdrawal Accounts.

2

Choose Account Type

You can add:

Mobile Money Account: MTN, Airtel, or other mobile money numbers
Bank Account: Any bank account in Uganda

3

Enter Account Details

For Mobile Money:

Account name
Phone number
Network (MTN, Airtel, etc.)

For Bank Account:

Account name
Account number
Bank name
Contact phone number

4

Set as Default (Optional)

You can set one account as your default withdrawal account for faster transactions.

How to Withdraw Money

1

Access Withdraw Screen

Navigate to Withdraw or Withdraw Funds from your dashboard.

2

Select Balance Type

Choose which balance you want to withdraw from:

Capital Balance: Your float balance
Earnings: Your commission earnings

💡 Tip: The app shows the available balance for each type. Make sure you select the correct one.

3

Select Withdrawal Account

Choose the account you want to withdraw to. If you haven't added any accounts, you'll need to add one first.

⚠️ Important: You can only withdraw to accounts you've previously added and verified.

4

Enter Withdrawal Amount

Enter the amount you want to withdraw. The system will:

Check if amount meets minimum (UGX 20,000)
Check if amount is within maximum (UGX 5,000,000)
Check if you have sufficient balance
Check if you haven't exceeded daily limit
Calculate the withdrawal fee

5

Review Fee and Total

The app will show you:

Withdrawal amount
Transaction fee
Total deduction from your balance

💰 Fee Information:

Withdrawal fees vary by method (Mobile Money vs Bank Transfer). The fee is deducted from your selected balance along with the withdrawal amount.

6

Confirm and Enter PIN

Review all details carefully, then:

Enter your 6-digit PIN
Tap Confirm Withdrawal or Withdraw

Mobile Money Withdrawal Process

📱 Mobile Money Withdrawal:

Faster processing (usually instant or within minutes)
Lower fees compared to bank transfers
You'll receive an SMS when the money arrives
No account verification step required

1

Select Mobile Money Account

Choose your mobile money account from the dropdown.

2

Enter Amount and Confirm

Enter the amount, review the fee, enter your PIN, and confirm. The money will be sent to your mobile money account.

Bank Transfer Withdrawal Process

🏦 Bank Transfer Withdrawal:

Takes longer to process (may take a few hours)
Requires account verification before withdrawal
May have higher fees
You'll receive confirmation when processed

1

Select Bank Account

Choose your bank account from the dropdown.

2

Account Validation

The system will validate your bank account details. This may take a few moments.

3

Review Verified Account

Once validated, you'll see the verified account name. Review this to ensure it's correct.

4

Enter PIN and Confirm

Enter your PIN and confirm the transfer. The money will be sent to your bank account.

Important Reminders

🚨 Before Withdrawing:

Ensure you have sufficient balance (amount + fee)
Check your daily withdrawal limit
Verify your withdrawal account details are correct
Keep enough float balance for customer transactions
Don't withdraw all your capital if you need it for operations

⚠️ Withdrawal Fees:

Fees are deducted from your selected balance. Make sure you have enough balance to cover both the withdrawal amount and the fee.

✅ Best Practices:

Withdraw earnings regularly to secure your profits
Keep adequate float balance for daily operations
Monitor your daily withdrawal limit
Verify account details before confirming
Keep records of your withdrawals

Troubleshooting

❓ Common Issues:

Insufficient Balance: Check your selected balance type and ensure you have enough (including fees)
Daily Limit Reached: Wait until midnight for the limit to reset
No Withdrawal Accounts: Add at least one withdrawal account first
Bank Validation Failed: Check your bank account details and contact support if needed
Transaction Pending: Bank transfers may take time; check your account later
Wrong Account Selected: Double-check before confirming

FinFlo Agent Guide