Agent guide: Borrowing

Prerequisites

🚨 Enrollment Fee Required:

Before you can borrow money or use any FinFlo agent features, you must pay a one-time enrollment fee of UGX 35,000.

This fee activates your agent account
You'll be prompted to pay when you first log in
Payment is made via Mobile Money
Once paid, all agent features become available

You cannot borrow money or perform any transactions until the enrollment fee is paid.

Overview

FinFlo allows agents to borrow money instantly to their float balance when they need additional working capital. This guide explains how the borrowing system works, eligibility requirements, and how to borrow and repay.

💡 Note: You can only borrow money after your enrollment fee has been paid and your account is activated.

Understanding Credit Score

Your ability to borrow depends on your Credit Score. This score is calculated based on your transaction history and repayment behavior.

📊 Credit Score Details:

Maximum Score: 5,000 points
Minimum Required: 500 points to be eligible
How to Increase: Complete transactions and repay loans on time

Borrowing Features

⚡ Instant Approval

Get funds immediately added to your float balance

💰 2% Transaction Fee

Low transaction fee on borrowed amount

📈 Build Credit

On-time repayment increases your credit score

⏰ 24-Hour Repayment

Must repay within 24 hours of borrowing

How to Borrow Money

1

Check Your Eligibility

Navigate to the Borrow section in your app. The system will show:

Your current credit score
Your maximum loan amount
Whether you're eligible to borrow

⚠️ Eligibility Requirements:

Credit score must be at least 500 points
You cannot have an active loan (must repay existing debt first)
You can only borrow up to your maximum loan amount

2

Tap "Borrow Money" Button

If you're eligible, you'll see a Borrow Money button. Tap it to open the borrowing form.

3

Enter Loan Details

Fill in the following information:

Amount: Enter the amount you want to borrow (must not exceed your maximum)
Purpose: Enter the reason for borrowing (e.g., "Cash flow support")
PIN: Enter your 6-digit PIN to authorize the transaction

💡 Calculation Example:

If you borrow UGX 100,000:

Principal Amount: UGX 100,000
Transaction Fee (2%): UGX 2,000
Total to Repay: UGX 102,000

4

Confirm and Submit

Review all details carefully, then tap Request to submit your loan application.

5

Receive Funds

If approved, the borrowed amount will be instantly added to your float balance. You'll see a success message confirming the disbursement.

✅ Funds Available: The borrowed amount is immediately available in your float balance for customer transactions.

How to Repay Your Loan

1

Go to Active Loans Tab

Navigate to the Borrow section and select the Active tab to view your current loan.

2

Review Loan Details

The screen will show:

Loan reference number
Principal amount borrowed
Transaction fee (2%)
Total amount to repay
Amount already paid
Remaining balance
Time remaining (hours)

3

Tap "Repay Debt" Button

Tap the Repay Debt button to open the repayment dialog.

4

Enter Repayment Details

In the repayment dialog:

Amount to Pay: Enter the amount you want to repay (defaults to full balance)
PIN: Enter your 6-digit PIN to authorize

💰 Payment Source: Funds will be deducted from your float balance. Ensure you have sufficient float balance before repaying.

5

Confirm Repayment

Review the repayment details and tap Pay to complete the repayment.

✅ Benefits of On-Time Repayment:

Increases your credit score
Increases your maximum loan amount for future borrowing
Maintains good standing with FinFlo

Important Reminders

🚨 Critical Information:

Repayment Deadline: You must repay within 24 hours of borrowing
Overdue Loans: If you don't repay on time, your loan will be marked as OVERDUE
Active Loan Restriction: You cannot borrow again until you fully repay your current loan
Credit Impact: Late repayments negatively affect your credit score

⚠️ Before Borrowing:

Ensure you can repay within 24 hours
Calculate the total amount needed (principal + 2% fee)
Make sure you'll have sufficient float balance to repay
Only borrow what you need

Viewing Loan History

You can view all your past loans in the History tab. This shows:

Loan reference numbers
Amounts borrowed and repaid
Transaction fees paid
Repayment status (REPAID, OVERDUE, DEFAULTED)
Whether loans were repaid on time

FinFlo Agent Guide