Agent guide: Add float

Prerequisites

🚨 Enrollment Fee Required:

Before you can add float or use any FinFlo agent features, you must pay a one-time enrollment fee of UGX 35,000.

This fee activates your agent account
You'll be prompted to pay when you first log in
Payment is made via Mobile Money
Once paid, all agent features become available

You cannot add float or perform any transactions until the enrollment fee is paid.

Overview

Float is the working capital in your agent account that you use to process customer transactions. This guide will walk you through the process of adding float to your account using Mobile Money.

💡 Note: You can only add float after your enrollment fee has been paid and your account is activated.

Step-by-Step Instructions

1

Access the Add Float Screen

From your FinFlo Agent dashboard, navigate to the Add Float option in the menu.

2

Enter Your Phone Number

In the phone number field, enter the mobile money number that will be used to pay for the float. The number should be in the format +256700000000.

💡 Tip: The phone number field is pre-filled with the country code (+256). Make sure the number is correct as you'll receive a payment prompt on this number.

3

Enter the Amount

Enter the amount you want to add to your float balance. The amount must be:

Minimum: UGX 1,000
Maximum: UGX 10,000,000

⚠️ Important: Only enter numeric values. Do not include commas or currency symbols.

4

Tap "Add Float" Button

After entering both the phone number and amount, tap the Add Float button to initiate the transaction.

5

Complete Mobile Money Payment

You will see a "Waiting for Payment" dialog. At the same time, you'll receive a mobile money prompt on the phone number you entered.

Check your phone for the mobile money notification
Enter your mobile money PIN to approve the payment
Wait for the confirmation

📱 Note: The system automatically checks the payment status every few seconds. You don't need to refresh manually.

6

Confirmation

Once the payment is successful, you'll see a success message confirming that the amount has been added to your float balance. The dialog will show:

✓ Top-up Successful!
The amount added to your float balance

✅ Success: Your float balance is now updated and ready to use for customer transactions.

Important Notes

⚠️ Payment Processing:

If payment fails or is cancelled, you'll see a "Top-up Failed" message
No money will be deducted from your mobile money if payment fails
You can retry the process if payment fails

💡 Best Practices:

Ensure you have sufficient mobile money balance before initiating
Keep your phone nearby to approve the payment prompt quickly
Double-check the amount before confirming the payment
Maintain adequate float balance to serve your customers efficiently

Troubleshooting

❓ Common Issues:

Payment not received: Check your mobile money balance and network connection
Transaction stuck: Wait a few moments, the system checks status automatically
Invalid phone number: Ensure the number starts with +256 and has 9 digits after
Amount too low/high: Check that your amount is between UGX 1,000 and UGX 10,000,000

FinFlo Agent Guide